Trust & Safety on Matjar
We work to make every order and every interaction on Matjar safe and clear — for both merchant and customer.
For customers
Cash on delivery
You pay when you receive your order — no risk.
Every store is reviewed before it goes live
No store appears on Matjar until we have reviewed it. The "verified" badge is a separate, stricter check of a business's documents — and it has not been awarded to anyone yet.
Direct contact
Call or message the store on WhatsApp before you order.
Report a problem
If something goes wrong, contact us and we'll help.
For merchants
Your data is safe
Your and your customers' information is protected and never shared.
No commission
We take no cut of your sales.
Direct support
Our team is with you on WhatsApp anytime.
Your data stays yours
Your products and your customers' numbers belong to you, and we never sell or share them. There is no self-service export button yet — message us and we'll send you your data or close your store.
Returns & complaints
Since orders happen directly between you and the store (cash on delivery), returns and exchanges are arranged directly with the store. If you face an issue that isn't resolved, contact us and we'll step in to help both sides reach a fair solution.
Support
Have a question or a problem? Reach out and we'll reply as soon as possible.